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Whiplash claims

If you have suffered whiplash, we are here to assist you in making a whiplash claim.

An injury that can initially go unnoticed, whiplash is a common but unpleasant injury which occurs after a sudden jolt to the neck. Due to their nature, most whiplash injuries are suffered by people who have been involved in car accidents.

Established in 1988, we are accredited personal injury solicitors by The Law Society and have extensive knowledge of whiplash claims and the expertise to assist you in successfully making a claim for compensation.


To contact us about making a whiplash compensation claim, call us on 0800 195 95 90 to talk to one of our expert team. We are available 24 hours a day, 7 days a week and are ready to take your call.

Can I make a whiplash claim?

As experienced solicitors, we are well aware of how uncomfortable the symptoms of whiplash can be. If you have suffered whiplash after being involved in an accident that wasn’t your fault, then you may be eligible to make a whiplash claim.

A common injury but also a very unpleasant injury, whiplash occurs after the neck is severely jolted in any direction. This causes a sudden extension of the neck muscles which results in a sprain.

Whiplash is a common injury for people involved in road traffic accidents. When a vehicle is involved in a collision, the passengers are likely to be jolted backwards and forwards. As the head isn’t restrained by a seatbelt, like the rest of the body, it will be sharply jolted, causing whiplash.

The severity of whiplash injuries are largely dependent on a number of factors including the speed at which the vehicle was travelling at and the size of the vehicle involved. The distance between your head and the seat can also be a factor in the severity of your injuries.

Though most commonly associated with car accidents, whiplash can also occur as a result of falls, contact sports and any sudden impact to the head.

The symptoms of whiplash

Whiplash can affect different people in different ways. For some, whiplash is an injury that can initially go unnoticed, whilst others may feel discomfort immediately after the accident.

The symptoms of whiplash can often include:

  • Aching and difficulty moving the neck
  • Swelling and inflammation
  • Dizziness and nausea
  • Headaches
  • Pain in the shoulders and arms
  • Pain in the upper and lower back
Assisting us with your whiplash claim

To ensure that you are properly compensated for your injuries, there are a number of ways in which you can assist us with your whiplash claim.

It is important to take down as much information about the accident as you can. This should contain as much detail as possible, including:

  • Vehicle registration number
  • Name of driver
  • Make and model of vehicle
  • Colour of vehicle
  • And any other details that you may initially think are insignificant

If you have eye witnesses, be sure to include their contact details and their account of what happened.

It is particularly important that you visit your GP. Your GP will be able to diagnose your injuries, either by conducting a simple examination or by sending you for an X-ray or a scan. In addition to diagnosing your injuries, they will also be able to identify the severity of your injuries and determine whether any vertebrae have been fractured or whether only tissue and tendons have been affected. It’s important to visit your GP, as your medical records will be used as evidence for your claim.

Making a whiplash compensation claim as a passenger

As a passenger of a vehicle, you are able to make a claim for whiplash if the vehicle you were travelling in was involved in an accident. Even if you were travelling in a vehicle driven by a friend, family member or colleague who was at fault, you can still make a claim. Whilst you may be reluctant to make a claim, you shouldn’t be worried as it will be their insurance company that will make any compensation payments.

Whiplash compensation

With a whiplash compensation claim, you may be entitled to loss of earnings and physiotherapy costs. We will not only handle your claim but will put you in touch with leading experts who can help you get back your independence.

During 2014/15, we secured an average of £11,500 compensation for our clients.2

What can be claimed for?

When assisting you with a whiplash claim, we will always bear in mind how the injury has had an impact on your everyday life and your ability to work.

When seeking compensation, we will look to obtain a settlement which takes into account the following:

  • The severity of your whiplash injuries and the symptoms that you have suffered as a result of these
  • Any earnings you have lost due to not being able to work or work at a limited capacity
  • Any expenses incurred as a result of your injuries
  • Any rehabilitation costs

if you're not sure whether you can make a claim, then phone our free helpline on 0800 195 95 90 and we will assist you.

0800 195 95 90

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All our lawyers are specialists in personal injury litigation and are supported by a national network of medical expert and accident investigators.


  No Win, No Fee

 Helping our Clients for Over 25 years

  We recover your loss of earnings

Making a claim with Smith Jones is easy


One of our experts gives you a quick call to get the information they require


We evaluate your case and begin proceeding on a No Win No Fee basis


If successful, you receive a cash sum. Our average payout is over £11,500