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Product liability claims

As a consumer, when we purchase a product we expect it to be in good condition and safe to use. However, this unfortunately is not always the case. Sometimes products are faulty or defective and lead to injuries.

If you have suffered an injury as a result of a defective product, our product liability lawyers who are specialists in personal injury, are here to help.

At Smith Jones, we are accredited personal injury solicitors by The Law Society and since 1988, we have successfully represented many people who have suffered from injuries as the result of defective products, recovering thousands in product liability compensation.

To find out how we can assist you, call us now on 0800 195 95 90 to talk to one of our expert solicitors. We are available 24 hours a day, 7 days a week and are ready to take your call.

Product Liability Claims And The Consumer Protection Act

Under the Consumer Protection Act, you are legally protected when buying products. The Consumer Protection Act is designed to protect you as a consumer and gives you rights when purchasing goods and services, particularly if the goods or services cause you to sustain an injury. Under the act, we are able to assist you in making a product liability claim to ensure you get the appropriate compensation for your injuries.

The act covers virtually all consumer goods and gives the scope for legal action to be taken against producers or importers of products which do not meet the required safety specifications, those that are dangerous and those that have caused injury. Our team are highly skilled in dealing with defective product claims cases, so will be able to answer your questions during the process to ensure you understand your rights.


All kinds of products, from furniture to electrical items, can cause an injury if not manufactured to a safe standard. To make any faulty product claims, any injuries sustained must not be caused by misuse, but as a result of the product not being fit for its intended use. Our team will help you to understand this more as we work with you to be sure that your product liability claim is as successful as possible.

Mrs Marsh sustained burns to the back of her neck from using defective curling tongs – For the injuries that she sustained and the distress that was caused, Mrs Marsh received a settlement in excess of £5K.

Making A Claim For Product Liability Compensation

Previously, we have assisted clients who have suffered injuries as a result of defective products including defective drill bits and contaminated food, but making a claim for product liability compensation can cover a great many more products and their respective defaults.

We have worked on cases against notable manufacturers. As a result of reporting a fault, manufacturers may be forced to make product recalls and changes to the quality control of future products, to ensure that the defective product was dealt with accordingly. So by making a claim against an injury you might have sustained, you could also be protecting a number of other people from suffering similar injuries.

In cases that have been brought before a Stage 3 hearing, our team have secured an average 84% higher settlement than the defendants final offer.1

When making a defective product claim, it is important that you gather as much information as you can about the product, it’s defects and the injuries that you have sustained. This will include detailed information about how the product in question was to blame for your injuries and the suffering, inconvenience and loss of earnings it has since caused you due to recovering from the injuries.

It is important to note that when making a claim you should not return the product to the manufacturer until our team advises you to do so. In many cases we need to see the product and this prevents any delays in pursuing the claim.

We are here to help whether your product liability claim is a clear cut case for payment of damages, or a complex claim that requires future care and rehabilitation arrangements to ensure you receive the appropriate level of compensation.

With a team of solicitors who are dedicated to claims of this type and will utilise every aspect of their expertise, we will recover the maximum compensation for the injuries you have sustained. With any claim, we will also work to ensure that you are not only fully compensated for the injuries sustained, but also for any other unexpected expenditure too.

If you believe you have a defective product claim, we are here to assist you. Call us for free on 0800 195 95 90 and discuss your claim with one of our expert solicitors. We are available 24 hours a day, 7 days a week and are ready to take your call.

if you're not sure whether you can make a claim, then phone our free helpline on 0800 195 95 90 and we will assist you.

0800 195 95 90

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All our lawyers are specialists in personal injury litigation and are supported by a national network of medical expert and accident investigators.


  No Win, No Fee

 Helping our Clients for Over 25 years

  We recover your loss of earnings

Making a claim with Smith Jones is easy


One of our experts gives you a quick call to get the information they require


We evaluate your case and begin proceeding on a No Win No Fee basis


If successful, you receive a cash sum. Our average payout is over £11,500