Mis-sold Solar
Panel Claims

As with PPI (Payment Protection Insurance) your finance agreement covering the cost of the installation of Solar Panels may have been mis-sold to you and you could be entitled to compensation.

Claiming for Mis-sold Solar Panel Installations

In recent years, the wrongdoing of financial institutions in cases where solar panels have been purchased through a finance agreement have been brought to light by unhappy consumers and reports in the news.

Thousands of consumers are affected by the mis-selling and are now seeking refunds and compensation. One of the largest providers, Barclays Bank, have reportedly¹⁴ put aside £38million to deal with these potential claims. You may be able to claim for mis-sold solar installations if: 

  • You received mis-represented predictions in relation to the system’s performance over time
  • At least part of the transaction was purchased on finance
  • It has been less than 6 years since your first contact with the solar panel supplier
  • You Live in England or Wales

Call our friendly, expert team on 0800 195 95 90 today or alternatively fill out our ‘quick enquiry form’ and we will be in touch at a time that is convenient to you.

Why Choose Smith Jones?

The team at Smith Jones is made up of highly trained solicitors and experienced litigation experts. We are not a claims management company and handle all our claims in-house. From your initial consultation to the conclusion of your claim, you will be dealing with a specialist lawyer who is experienced in litigated cases.

Unlike the majority of firms representing clients in solar panel mis-selling cases, we do not pursue claims through the financial ombudsman. Instead, we pursue the company responsible directly. This is usually the finance provider as many installation companies are no longer trading.

 

Free & No Obligation

Quick Enquiry Form

    How Much Could You Claim?

    If you are still paying your finance you could be reimbursed for all your previous payments with interest and have the remainder of your loan written off all at no financial risk to you.

    Even if you have re-paid your finance in full, we may be able to bring a claim on your behalf provided your claim meets certain criteria. This will be assessed during our free initial consultation.

    The amount that could potentially be recovered is dependent on the cost of the panels you had installed plus any finance costs. Your financial return and any interest payments will all be taken into account when calculating the amount you are due in compensation.

    The majority of our financial mis-selling claims are conducted on a No win no fee* basis. Our team will go through all aspects of this with you in detail and you can rest assured, there is no financial risk to you in pursuing the claim provided you have been honest and straightforward.

    Why Can You Claim For Mis-sold Solar Panel Installations?

    For a number of years now, we have been representing many clients in England and Wales that have grounds to bring a claim for mis-selling. The companies responsible for selling solar panels have failed to deliver on promises in relation to system performance, many claiming that the repayments would be covered by the savings made, and that the system would effectively ‘pay for itself’.

    In addition to providing poor financial advice, many consumers have reported the high-pressure sales techniques employed by the companies that sold the solar panels. For example, impressing on customers to sign binding documents there and then and on some occasions ensuring that systems were installed within days, leaving consumers with little time to reconsider.

    Many of the clients we represent in this type of claim feel they have been misled in relation to the financial benefits of having solar panels installed on their home. Calculations provided at the outset are proving to have been deceptive sales tactics and have left many solar panel owners with an enormous financial burden.

    We understand that your home is most likely your largest financial commitment and that anything that threatens that security can cause a huge amount of stress. In many cases, concerns about the impact solar panels could have on the homeowner’s ability to sell their house and concerns about potential damage to their property far outweigh any savings and benefits that were initially promised.

    If you were sold solar panels on finance, call us today on 0800 195 95 90 or alternatively, fill out our ‘quick enquiry form’ and we can carry out a free initial consultation to assess whether you may be eligible to bring a claim.

    Can You Claim Through the Financial Ombudsman?

    There are a number of significant problems with pursuing a solar panel mis-selling claim through the financial ombudsman. That’s why we do things differently at Smith Jones.

    • Claims through the financial ombudsman can take over 2 years to conclude.
    • Any claim must be brought before the court within 6 years of the date of the finance agreement. This is known as a ‘limitation date’. If a claim is pursued through the ombudsman and is not resolved within that time, the claim simply falls away with no further options for the claimant. The ombudsman will not prioritise cases which are close to their limitation date.
    • The financial ombudsman will decide each complaint on the basis of what they believe is ‘fair and reasonable’. This is fair and reasonable to both the claimant and the defendant.
    • The current settlement values fall a long way short of what we believe clients should be recovering in these claims.

    If you would like to speak to an expert in cases involving litigation, the experienced team at Smith Jones solicitors can help. We would be happy to answer any questions you may have about solar panel mis-selling cases or the claims process in general. You can call our friendly and experienced team on 0800 195 95 90 and they will help you work out what to do next.

    Frequently Asked Questions

    Claims for Mis-sold Solar Panel

    What is ‘Mis-selling?

    Mis-selling is the sale of products or services where the product or service is unsuitable for the needs of the customer or the contract is misrepresented.

    In terms of Solar Panel Mis-selling, the misrepresentation has largely taken place in relation to unrealistic promises made regarding system performance with many providers claiming that the finance repayments would be covered by the savings made, and that the system would effectively ‘pay for itself’.

    In the long term, customers are left paying for expensive finance agreements with little in the way of pay back from the system.

    Can I make a solar panel mis-selling claim?

    If there has been a mis-representation in predictions in relation to the system’s performance over time;

    at least part of the transaction was purchased on finance;

    it is less than 6 years since your first contact with the solar panel supplier;

    and you are living in England or Wales, it is likely that we can help!

    You could be entitled to claim compensation for your financial loss. Call our friendly, expert team on 0800 195 95 90 today or alternatively fill out our ‘quick enquiry form’ and we will be in touch at a time that is convenient to you.

    How long does the claims process take?

    It is difficult to give an indication of the timescale as it differs vastly between finance providers and their legal representatives. The process could take anything from a few months to a number of years to fully conclude.  

    Do I get to keep my solar panels?

    You should be able to keep your solar panels. Your claim for financial mis-selling would generally be against your finance provider and they are not likely to have any interest in removing the panels. In the unlikely event that there was a request to remove the panels, the defendant would be expected to cover the cost and we would always keep you up to date with any developments in that respect.

    What information will you need in order to process my claim and what will I need to do?

    It would be helpful if you could have the following information to hand when we speak to enable our team to get started right away:

    • Monthly Finance Figure
    • Length of Finance Agreement (generally 10 or 15 years)
    • Your FIT (Feed in Tariff) reading
    • The date of your earliest dealings with your solar panel supplier

     

    Don’t worry if you don’t have these details right away, we can have an initial chat and go through the information we would need to start a claim once you are ready to proceed.

     

    Will it cost me anything to make a claim?

    The majority of our financial mis-selling claims are conducted on a No win No Fee* basis. Our team will go through all aspects of this with you in detail and you can rest assured, there is no financial risk to you in pursuing the claim provided you have been honest and straightforward.

    We may recommend you take out an After the Event (ATE) insurance policy which would only be payable if the claim was successful and would only be sought once your compensation has been received. There is no upfront cost. If your claim is unsuccessful, you will not be asked to cover the cost of the ATE premium as this is covered by the no win no fee agreement.

    I did pay for my solar panels on finance but I have already re-paid my finance agreement in full, can I claim?

    Yes, even if you have re-paid your finance in full, we should be able to bring a claim on your behalf provided your claim meets certain criteria which will be assessed during our free initial consultation.

    The company that sold the solar panels to me no longer exists, can I bring a claim?

    Yes, for example, one of the major suppliers ‘My Planet’ is no longer in operation, however, we are able to pursue a claim against the provider of the finance agreement under which the mis-selling took place.

    Why Use Smith Jones Solicitors For Your Claim?
    • Litigation experts for over 30 years
    • No win no fee
    • Representing solar panel finance mis-selling claimants since 2019
    • We pursue the defendant directly
    • In house lawyers – no claims management companies
    • The experience to maximise your compensation
    • Excellent reputation for personal service to clients