We would like to reassure our clients throughout this difficult period that our team will still be on hand to provide our normal level of service, and should you be in the position where you need to speak to us about your claim, please do not hesitate to contact us.
We are continually reviewing information and guidance in relation to the Covid-19 pandemic. Our primary objective is to protect the welfare of our staff and clients, but at present we are able to operate our business as usual and you should notice no major changes in the way your matter is being handled.
We have developed robust and comprehensive contingency plans in order to continue to service the needs of our clients, whilst heeding advice from experts and government to ensure the safety of clients, staff and the general public.
We do not anticipate making any changes to the person that is handling your case and you should be able to contact them in the usual manner via their direct dial or email address. Should there be any requirement to change the person handling your case, you will be notified accordingly.
We are still able to assist with new claim enquiries, and you can contact us via our website, email or telephone helpline in the usual manner.
During this period, we would ask that anybody planning to visit the offices should only do so after making an appointment. If you already have an appointment but are experiencing symptoms/feeling unwell, please call your file handler to rearrange your appointment. We take this opportunity to thank you for your assistance and understanding in these unprecedented set of circumstances.